Shipping Information

Welcome to Parfinity! We are pleased that you are shopping with us. Below you will find our shipping information, which applies to all orders placed through our website.

Shipping Carriers & Carrier Choice

At checkout you choose the shipping method - within Germany DHL Kleinpaket or DHL Paket, abroad DHL Warenpost International or DHL International. Which methods you are offered depends on what is in your order: the small-parcel format is only permitted for boxes and samples, not for bottles. All shipments are sent with full tracking - you receive the tracking number by email as soon as your order leaves our warehouse.

Shipping Costs

The shipping price depends on the destination country. We grant free shipping based on your order value - what matters is the amount you actually pay, that is after any discount code has been deducted.

• Germany: from €3.90 (DHL Kleinpaket) or €5.90 (DHL Paket) - free from €50 (DHL Kleinpaket) or €100 (DHL Paket).
• EU near (Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands): from €6.90 (DHL Warenpost International) or €15.90 (DHL International) - free from €150 (DHL Warenpost International) or €200 (DHL International).
• France: from €6.90 (DHL Warenpost International) or €15.90 (DHL International) - free from €150 (DHL Warenpost International) or €200 (DHL International).
• EU central (Hungary, Italy, Poland, Slovakia, Slovenia): from €7.90 (DHL Warenpost International) or €15.90 (DHL International) - free from €150 (DHL Warenpost International) or €200 (DHL International).
• EU far (Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Portugal, Romania, Spain, Sweden): from €8.90 (DHL Warenpost International) or €15.90 (DHL International) - free from €150 (DHL Warenpost International) or €200 (DHL International).
• Bosnia and Herzegovina, Serbia: from €24.90 (DHL International) - free from €300 order value.

The exact shipping price including your chosen shipping method and any discounts is shown at checkout.

Shipping discount by order value

We automatically grant a shipping discount, calculated on the order value after any discount code and applied to every shipping method. The highest applicable discount applies - the tiers are not added together. Each tier makes exactly one shipping method free:

• €3.90 off: from €50
• €5.90 off: from €100
• €10.90 off: from €150
• €15.90 off: from €200
• €25.90 off: from €300

Island Deliveries

Unfortunately we cannot deliver to islands that are only reachable by air freight. Perfume counts as dangerous goods and may not be transported by air (plane). We are therefore unable to fulfill orders with such a delivery address.

Delivery Time

The delivery time within Germany is usually 1-5 working days.

For deliveries to EU countries, the delivery time is usually 2-10 working days.

If individual items are not in stock or if the delivery time is delayed, we will inform you immediately by email.

Delivery Address

Please ensure that the delivery address you provide is correct and complete.

If delivery cannot be made due to an incorrect or incomplete address, we are not liable. In this case, additional costs for redelivery may apply.

Partial Deliveries

If part of your order is not immediately available, we reserve the right to make partial deliveries, provided this is reasonable for you.

No additional shipping costs will be incurred for partial deliveries.

Damaged Shipments

Please check the delivery upon receipt for completeness and damage.

If you notice any damage to the packaging or items, please inform us immediately at info@parfinity.com. We will investigate the damage as soon as possible and find a solution.

Returns

Information on returning items can be found in our return policy.

Returns must be sufficiently stamped and securely packaged and sent to the return address provided on the delivery note.

International Shipping Conditions

For deliveries outside the EU, additional customs duties, taxes, and fees may apply. These are to be borne by the recipient.

We recommend that you check with the customs authorities in your country for any additional costs before placing your order.

Contact

If you have any questions about our shipping information or your order, please contact our customer service at info@parfinity.com. We are happy to assist you!

Parfinity GmbH Holtenauer Straße 83, 24105 Kiel Germany